Shipping

1. How long will it take for my package to arrive?

It takes1-2 business days to process your order. After that, delivery times are as follows:

Canada (2-5 days)

USA (2-6 days)

Outside Canada and the USA (5-22 days)

2. Which countries do you ship to?

Asia Pacific : Australia, Guam & New Zealand

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Norway, Poland, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom

North Africa and the Middle East: Israel, Morocco, Saudi Arabia

North America: Canada, Mexico, USA

Sub Saharan Africa: South Africa

3. What are your shipping rates?

Shipping rates are calculated at check-out.

4. Do you provide free shipping?

Free shipping on $100 before tax.

4. Is package tracking available?

Yes, tracking is available for non-standard shipping options and will be emailed to you within 2-3 business days. Please contact us if you have not received one after 3 business days.

5. Do you pay for return shipping?

No, the customer is responsible for return shipping. Returns will be assessed individually depending on the reasons why you want to return your purchased item(s). We may offer a replacement, a store credit, or a refund. We encourage you to contact us if you have questions and concerns.

6. Do you offer pick up or delivery?

If you live within Calgary and surrounding areas, pick up is available. Please indicate at the time of check out if you would like to pick up, so arrangements can be made. Delivery may also be available, depending on your location.