Frequently Asked Questions
1. Do you issue refunds?
We will issue a refund if an item is defective or breaks within 30 days. We will not issue refunds due to shipping time disputes. Please check shipping times to your respective location. Shipping times are only estimates and we cannot guarantee that your item(s) will arrive within the time frame given.
2. Where are you located and can I visit your store?
We are based out of Calgary, Alberta, Canada. We do not have a brick and mortar store, but you can visit our online store at https://www.diammonshop.com/.
3. Do you pay for customs, duties, taxes, or import fees?
No, the recipient is responsible for any additional fees and taxes as the money collected goes to the recipient's local government, not to DiammonShop.
4. Can you give me estimated customs, duties, taxes, or import fees?No, as actual costs vary from country to country, we are not able to provide you with this information. Please contact your customs office for more information.